Refund policy

Refund & Exchange Policy

This policy covers physical products. Events, trainings and online courses have separate booking information.

We do not offer refunds for changes of mind. However, we do offer exchanges on undamaged bowls and accessories within 30 days of purchase.

Eligible EU, EEA and UK online purchases have a separate 14-day cancellation option.

Returns & Exchanges

All exchanges must be arranged with us in advance. Please contact us at info@sacredsoundofthesoul.com or (877) 486-4446 with your order number before sending back any items.

Customers are responsible for all shipping and insurance costs associated with a change-of-mind exchange.

For our 30-day change-of-mind exchange offer, items must be returned in their original condition. Upon receipt, we will inspect the returned item to confirm that it meets our exchange requirements before approving the exchange or issuing store credit.

Because every Crystal Tones Alchemy Singing Bowl is unique, exchanges are subject to available inventory. If you haven't found the right replacement bowl, we're happy to provide a store credit that you can use toward a future purchase.

Items damaged during shipping

We take great care in packaging our bowls for safe delivery. However, if your order arrives damaged, please contact us immediately upon receiving your shipment.

Shipping damage must be reported as soon as possible, within 24 hours of delivery. Please email info@sacredsoundofthesoul.com with your order number and photographs of the damaged item and its original packaging.

Please retain all packaging materials until we've had an opportunity to review the damage and coordinate a resolution.

For items confirmed to have been damaged during shipping, we will arrange an appropriate replacement or exchange and cover the associated return shipping costs. Because every bowl is unique, we'll work with you to find a suitable replacement. If a replacement cannot be agreed upon, a refund will be provided.

If an item is faulty, incorrect or different from its description, please contact us even after 24 hours. The reporting and packaging requests above do not limit refunds, repairs, replacements or longer reporting periods required by consumer law. Where a refund is required, you do not have to accept an exchange or store credit.

What address do I use?

Use our postal correspondence and product-return address. The showroom is for visits and pickup, and is not the return address.

International orders

Choose your region for return and cancellation details.

EU, EEA & UK: the 14-day cancellation option

For eligible online purchases, you can cancel without giving a reason. Tell us within 14 days after you receive the goods, or the last item in an order delivered separately. You then have 14 days to send the goods back.

Simply email us to say you want to cancel. You do not need approval or a special form. A refund is available through this cancellation option.

Read EU/EEA/UK cancellation rights and form for the full deadlines, refund timing, shipping costs, exceptions, return address and optional form.

Rights for faulty or misdescribed goods are separate. Where EU rules apply, goods have a minimum two-year legal guarantee of conformity; national law may give longer protection. Our 24-hour shipping-damage reporting request does not shorten those rights.

Australia

Where Australian Consumer Law applies, your consumer guarantees cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for other reasonably foreseeable loss or damage. Other failures also carry rights to an appropriate remedy.

Our usual no-change-of-mind-refund rule and 24-hour shipping-damage reporting request do not remove these guarantees. Contact us if there is a problem, even after our voluntary periods have ended.

Switzerland

Swiss law does not provide the same general online change-of-mind cancellation right as EU, EEA and UK law. Our usual no-change-of-mind-refund rule and 30-day exchange offer apply, subject to your legal rights, including remedies for faulty or misdescribed goods.

Canada & other destinations

If you need help with a return, contact us with your order number and country. We'll help you with the options for your purchase, including any refunds or other remedies required by your local consumer law. Please contact us about faulty, incorrect or misdescribed goods even after our usual reporting periods.

Which purchases does this policy cover?

This policy covers physical products, including bowls and accessories. Event, training and online-course bookings have separate booking information. Check the details for your booking or contact us for help. For tickets sold on another platform, also review that event's booking terms.

Existing orders keep the terms agreed when purchased. Consumer protections required by law take priority over these standard terms, including for events and courses.