Refund policy

Effective September 14, 2026 for new purchases. Existing orders retain the terms and mandatory rights applicable when purchased.

Physical products and your rights

These terms apply to all physical products purchased from Sacred Sound of the Soul, including bowls and accessories. Event and training tickets are governed by the terms stated on the ticketing platform for the relevant event. Applicable rights that cannot lawfully be excluded remain available in either case.

For assistance, email info@sacredsoundofthesoul.com or call (877) 486-4446 with your order number and the item concerned.

US customers — refunds, store credit and exchanges

We do not offer refunds for a change of mind. Refunds for damaged deliveries are addressed below. These terms do not limit any refund or other remedy required by applicable law.

Exchanges can be made within 30 days of purchase for non-damaged physical products. Customers are responsible for shipping and insurance costs associated with an exchange. Please contact us before sending an item so we can confirm the exchange arrangements.

Each bowl is one of a kind and has its own SKU. An exchange bowl must be selected from available inventory; we cannot promise an identical replacement or future replenishment of the same bowl.

Items damaged upon arrival

Please inspect your delivery promptly. To qualify for our damaged-delivery replacement or exchange, report damage to info@sacredsoundofthesoul.com within seven calendar days after delivery. Where permitted by law, reports received after that cutoff are not eligible for this voluntary remedy. This cutoff does not shorten any mandatory period for reporting damage, a defect or non-conformity, or remove a refund, repair, replacement or other remedy required by law.

Include your order number and, where practical, photographs of the damage and packaging. Please retain the packaging while we help resolve the issue.

For an eligible item damaged upon arrival, we will arrange a replacement or exchange and pay the shipping cost to return the damaged item. Because each bowl is unique, we will work with you to find an agreeable available alternative bowl. If no agreeable alternative bowl can be found, we will offer a refund. We will not substitute a different bowl without your agreement. Where applicable law entitles you to a refund or another remedy without accepting an exchange first, that right applies.

For faulty or incorrect items, contact us promptly. Your rights under applicable law are separate from the voluntary damaged-delivery terms above.

Postal correspondence and product returns

Find our postal correspondence and product-return address and shipping instructions on the linked page. Please contact us for return arrangements. Our showroom is for local pickup and in-person meetings; product returns go to the address on that linked page. Statutory cancellation does not require our permission.

EEA and UK consumers - statutory cancellation rights

Where applicable EEA or UK consumer law gives you a cancellation right for an online goods purchase, you generally have 14 days after receipt of the goods (or the last item delivered separately in one order) to notify us, without giving a reason. Our ordinary no-refund policy and discretionary store-credit practice do not replace these statutory rights.

Read the full EU/EEA/UK cancellation rights and form before purchasing for deadlines, how to cancel, reimbursement, return shipping, exceptions, the postal address and the optional model form. You may cancel by emailing info@sacredsoundofthesoul.com with a clear statement; using the form or obtaining our permission is not required.

Switzerland and other destinations

The ordinary no-refund policy and 30-day exchange offer also apply to international physical-product purchases, subject to the mandatory rights available to the customer. We will provide any refund or other remedy required by applicable law. Swiss customers do not automatically have the same general statutory online change-of-mind right as EEA/UK customers.

Australia, Canada and other mandatory protections

Where Australian consumer law applies, our goods come with consumer guarantees that cannot be excluded. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage, and to an appropriate remedy for other failures. Our ordinary no-refund policy and seven-day voluntary damage-reporting cutoff do not remove these guarantees.

Customers in Canada and other destinations retain any mandatory rights under applicable federal, provincial, territorial or local law. Contact us about a faulty, incorrect or misdescribed item even if the voluntary exchange or damage-reporting period has ended.

How to contact us

Email info@sacredsoundofthesoul.com or call (877) 486-4446. Please contact us before shipping a product so we can arrange the appropriate destination and, for eligible damaged-arrival returns, shipping at our cost. Prior permission is not required to send a statutory withdrawal notice.