Refund policy
Bowls & accessories · The essentials
You're welcome to exchange an undamaged bowl or accessory within 30 days of purchase. You cover the shipping and insurance for the exchange.
We don't offer refunds for a change of mind. Eligible EU, EEA and UK online purchases have a separate 14-day cancellation option.
To arrange an exchange, email us or call (877) 486-4446 with your order number.
How do exchanges work?
Contact us before sending an item so we can arrange your exchange. Our exchange offer covers undamaged physical products within 30 days of purchase. You are responsible for the shipping and insurance costs associated with the exchange.
Every bowl is one of a kind. Your exchange bowl must come from the inventory available at the time; we cannot promise an identical replacement or a later restock of the same bowl.
Help with your delivery
If something isn't right with your order, please get in touch so we can help. For our damaged-delivery service, email info@sacredsoundofthesoul.com within 7 calendar days after delivery with your order number and, if possible, photos of the item and packaging. Keep the packaging while we help.
For an eligible item damaged on arrival, we arrange a replacement or exchange and pay the cost of returning the damaged item. For a bowl, we work with you to find an available alternative you agree to. If we cannot, we offer a refund. We never substitute a different bowl without your agreement.
If an item is faulty, incorrect or different from its description, please contact us even after seven days. We'll help you with the options for your order. Any longer reporting period or refund, repair or replacement required by consumer law takes priority over this seven-day service window. Where a refund is required, you do not have to accept an exchange first.
Where do I send a return?
Use our postal correspondence and product-return address. The showroom is for visits and pickup, and is not the return address.
Please contact us before shipping so we can arrange the return and, for eligible damaged arrivals, pay return shipping. To use the EU, EEA or UK cancellation option, a clear email is enough to notify us; you do not need to wait for approval.
International orders
Choose your region for return and cancellation details.
EU, EEA & UK: the 14-day cancellation option
For eligible online purchases, you can cancel without giving a reason. Tell us within 14 days after you receive the goods, or the last item in an order delivered separately. You then have 14 days to send the goods back.
Simply email us to say you want to cancel. You do not need approval or a special form. A refund is available through this cancellation option.
Read EU/EEA/UK cancellation rights and form for the full deadlines, refund timing, shipping costs, exceptions, return address and optional form.
Rights for faulty or misdescribed goods are separate. Where EU rules apply, goods have a minimum two-year legal guarantee of conformity; national law may give longer protection. A seven-day damage deadline does not shorten those rights.
Australia
Where Australian Consumer Law applies, your consumer guarantees cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for other reasonably foreseeable loss or damage. Other failures also carry rights to an appropriate remedy.
Our usual no-change-of-mind-refund rule and seven-day damage deadline do not remove these guarantees. Contact us if there is a problem, even after our voluntary periods have ended.
Switzerland
Swiss law does not provide the same general online change-of-mind cancellation right as EU, EEA and UK law. Our usual no-change-of-mind-refund rule and 30-day exchange offer apply, subject to your legal rights, including remedies for faulty or misdescribed goods.
Canada & other destinations
If you need help with a return, contact us with your order number and country. We'll help you with the options for your purchase, including any refunds or other remedies required by your local consumer law. Please contact us about faulty, incorrect or misdescribed goods even after our usual reporting periods.
Which purchases does this policy cover?
This policy covers physical products, including bowls and accessories. Event, training and online-course bookings have separate booking information. Check the details for your booking or contact us for help. For tickets sold on another platform, also review that event's booking terms.
Existing orders keep the terms agreed when purchased. Consumer protections required by law take priority over these standard terms, including for events and courses.
The usual terms are above. You can also open any regional section below.
