Shipping policy

Shipping & pickup · The essentials

  • We usually ship within two business days.
  • U.S. orders usually arrive within one week after dispatch, depending on your destination.
  • Shipping is calculated and paid at checkout.
  • Local pickup is available by appointment at our Encinitas showroom.

Ordering from outside the U.S.? See international delivery and import charges.

When will my U.S. order arrive?

Orders are generally dispatched within two business days and usually travel by UPS Ground or FedEx Home Delivery. Delivery is generally within one week after dispatch, depending on the destination.

Dispatch is when your order leaves us; delivery is when it reaches you. These are estimates. If shipping is delayed beyond the promised time, we'll contact you about waiting or cancelling for a refund, as required.

Can I pick up my order?

Yes, by appointment at 531 Encinitas Blvd. Suite 107, Encinitas, CA 92024.

Email us or call (877) 486-4446 to arrange a time before travelling to the showroom.

What should international customers know?

Available shipping options and charges appear at checkout. Import duties and taxes are separate charges paid by you; they are not included in the amount you pay us.

Delivery time varies by destination and may be longer because of customs clearance and local delivery. If your destination or a suitable service is unavailable at checkout, contact us before ordering so we can confirm the arrangements.

Help with your delivery

Email us or call (877) 486-4446 with your order number so we can help.

For an item damaged on arrival, please contact us as soon as possible, within 24 hours of delivery. If you discover a fault or another issue later, please still get in touch. See Help with your delivery in our returns policy for the reporting window and available options.

This shipping policy covers physical products. Events and courses have their own booking information and do not use these physical-delivery estimates.